Returns & Exchanges
At Lorena Boutique California, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, unwashed items with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return authorization form inside the box.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized USPS or UPS location across the country.
Receive Your Refund
Once our California warehouse inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing